Blueprint AI – Product Privacy Notice

Blueprint AI is an application developed by Blueprint Solutions and designed to operate within customer-managed ServiceNow environments. This Privacy Policy explains how data may be accessed, processed, transmitted, and safeguarded when using Blueprint AI.

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1. Customer-Controlled Environment

 

Blueprint AI operates within the customer’s ServiceNow environment. Customers maintain control over:

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• platform configuration

• user roles and permissions

• enabled features

• connected integrations

• approval workflows

• data sources made available to the application

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Blueprint Solutions does not control the customer’s underlying ServiceNow records or internal governance decisions.

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2. What Data May Be Processed

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Depending on customer configuration and enabled features, Blueprint AI may process information such as:

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• business requirements

• catalog item information

• workflows and process logic

• fields, tables, and metadata

• technical design content

• stories, tasks, or backlog items

• update set and deployment-related data

• test cases and automation artifacts

• administrator-defined reference data

• customer-supplied configuration inputs or platform standards

• AI-generated outputs created from configured inputs

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Customers determine what data is made available to Blueprint AI.

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3. How Data Is Used and Shared

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Blueprint AI uses configured data solely to support authorized application functions, which may include:

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• requirements analysis

• technical design generation

• workflow and solution build acceleration

• documentation generation

• test case creation

• deployment orchestration

• AI recommendations and automation support

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Depending on customer configuration, selected data may be transmitted to customer-approved external AI or cloud providers for processing.

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Examples may include:

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• OpenAI

• Microsoft

• ServiceNow

• other customer-authorized providers

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Blueprint Solutions does not sell customer data. Blueprint AI is designed to operate within the customer-managed ServiceNow environment, and Blueprint Solutions does not independently host customer production data outside that environment except where required for approved integrations, authorized support, or standard operational logging.

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4. How Data Is Transferred, Stored, and Secured

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Blueprint AI is designed to use secure communication methods such as encrypted HTTPS/TLS connections for outbound integrations.

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Security controls may include:

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• ServiceNow role-based access controls

• restricted administrator permissions

• credential management

• configurable approval workflows

• customer-managed network/security controls

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Data retention may depend on:

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• customer ServiceNow records and logs

• selected Blueprint AI features

• connected provider settings

• customer retention policies

• authorized support activities

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5. Proprietary Application Logic

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Blueprint AI includes proprietary logic, prompting methods, orchestration workflows, automation processes, and product configurations developed by Blueprint Solutions.

 

Customer data rights remain with the customer or its licensors.

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6. Important Considerations / Potential Risks

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Customers should evaluate whether certain information is appropriate to process through external AI providers.

 

Potential considerations may include:

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• confidential internal information

• regulated personal data

• data residency requirements

• industry-specific compliance obligations

• internal retention requirements

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To support privacy and governance requirements, Blueprint AI includes configurable anonymization capabilities that allow customer platform administrators to mask, replace, or minimize selected data elements before transmission to external AI providers. Configuration and use of these controls are managed by the customer.

 

Blueprint Solutions recommends that customers consult internal legal, privacy, security, and compliance teams before enabling sensitive or regulated use cases.
 

7. Third-Party Provider Terms

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Where external providers are used, their separate privacy notices, retention settings, security practices, and contractual terms may apply.

 

Customers are responsible for reviewing and approving any third-party provider selected for use.

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8. Updates to This Policy

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This Privacy Policy may be updated periodically to reflect product enhancements, supported integrations, legal requirements, or operational changes.

 

Updated versions may be posted through official Blueprint Solutions channels.

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9. Contact Information

 

For privacy, security, or product questions regarding Blueprint AI, please contact Blueprint Solutions through official company channels.